SHIPPING POLICY

  • Shipping policy

KREYFISH™- PROUDLY OFFERS FREE WORLDWIDE SHIPPING! 

Please, note that we require 24 - 48 hrs on average to fulfill your order before dispatching it.  Rest assured we are doing everything in our power to get your order to you as soon as possible! 

Note: All orders placed on the weekend will be shipped on monday!

Once your order is dispatched, depending on your country or region, the estimated delivery time for worldwide🌍: Is between 10-20 business days or earlier. 

 For local order in United States is between 7-15 business days or earlier.

 Note:  Due to the COVID-19 situation, your package may take longer than the estimated delivery time. 

  • We celebrate the act of discovery! We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-order item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available.  So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package.  To track your package you can visit our Tracking Page Please allow 24-48 hrs for the tracking information to show up after fulfilment.

  • Please consider any holidays or outbreak situations that might impact delivery times.

Wrong address disclaimer:  It is the responsibility of the buyer to make sure that the shipping address entered at the checkout is correct.  We do our best to speed up processing and shipping time, so there is always a small window to correct a wrong shipping address within 24hrs

Please contact us immediately at Support@kreyfish.com if you believe you have provided an incorrect shipping address. Otherwise, the order is not refundable after shipment or delivery to the wrong address provided by the buyer.

Note: The buyer is responsible to pay the shipping fee if the package has returned back to our warehouse due to the wrong address.

Lost/Stolen Packages:
KREYFISH™- is not responsible for lost or stolen packages, but if your package lost while in transit we will replace it, otherwise package is not refundable. 
If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking PageIf you have any further questions on how to do this, please reach out to our customer support team: Support@kreyfish.com
Damage packages: If you receive a broken or damaged package, please contact our team immediately for assistance at support@kreyfish.com